Use Windows Explorer to navigate to our FTP site. (Do Not use Internet Explorer)
1) Double click on ‘My Computer’
    Or Go to your Start Button>Programs >Accessories>Window Explorer
2) Using Windows Explorer (*an important note: INTERNET EXPLORER will no
    longer work with our FTP, you must use WINDOWS EXPLORER).
    Find the address bar on the top of the screen.  If you do not have an address bar
    Go to View>Tool bars>Address Bar
3)  Type the following address in the address bar of Windows Explorer:
       ftp://ftp.ffiftp.net
    then hit <ENTER> the following screen should appear.

5)  Type your assigned user name and password
6)  Copy and Paste the files from our FTP site to your computer.
    Do not copy a folder and paste it to your computer.  
    Go inside the folder and select all the files
    Then copy and paste the files to your computer
     Please call us if you require further assistance.